Breast Cancer Navigation: Using Physician and Patient Surveys to ExploreNurse Navigator Program Experiences
Ellis Dillon, PhD; Paul Kim, MS; Martina Li, MPH; Qiwen Huang; Natalia Colocci, MD, PhD; Cynthia Cantril, RN, MPH, OCN, CBCN; and Dorothy Hung, PhD, MA, MPH
Breast cancer patient navigation has been shown to improve patient outcomes, often by overcoming barriers in access to care. Less is known about how patient navigation for breast cancer may impact physician workflows and satisfaction.
The Breast Cancer Navigation (BCN) program was designed using Lean principles. Nurse navigators served as the primary contact points for women after their breast biopsy to guide patients from biopsy to consult and surgery, if needed