Implementation and Impact of Lean Redesigns in Primary Care

Implementation and Impact of Lean Redesigns in Primary Care

Click the image to view a slide show presented by Dorothy Hung at a UC Berkeley Symposium.

This research examined the phased implementation of lean redesigns in primary care clinics at the Palo Alto Medical Foundation. Dr. Hung described qualitative findings related to the acceptance and adoption of lean throughout the implementation process, and quantitative analyses examining the impacts of the lean redesign on outcomes related to efficiency, cost, quality, and satisfaction."