Lean Practices for Resource Use, Timeliness, and Coordination of Care in Breast Cancer Navigation

Researchers at Sutter Health completed a study on making cancer care more efficient and patient centered.  Using Lean methods, a BCN program focused on women receiving a breast biopsy was developed at a pilot site and later implemented throughout the healthcare system. After implementing the BCN program, more timely biopsy results were delivered to patients. Patients were more likely to complete an initial consultation within two weeks of biopsy and made fewer outpatient visits. Referrals to cancer specialists within a month of biopsy increased, and primary care encounters with patients decreased. Read the full article here.