Recent Publications

Transformational Performance Improvement: Why is Progress Slow?

Dorothy Y. Hung Ph.D., M.A., M.P.H.; Justin Lee; Thomas G. Rundall Ph.D.


The Better Care Plan: a blueprint for improving America’s healthcare system
Stephen M. Shortell MBA, MPH Ph.D, ; John T. Toussaint MD,; George C. Halvorson,; Jon M. Kingsdale SPH,; Richard M. Scheffler PhD,; Allyson Y. Schwartz MS.; Peter A. Wadsworth MBA,; Gail Wilensky PhD


Lean Performance Indicators and Facilitators of Outcomes in U.S. Public Hospitals

Tyler Roey, Dorothy Hung, Ph.D., M.A., M.P.H.,Thomas Rundall,  Ph.D., Pierre-Luc Fournier, Ph.D, Athena Zhong, Stephen Shortell, Ph.D. 


Associations Between Lean IT Management and Financial Performance in US Hospitals

Justin Lee, BA; Dorothy Y. Hung, PhD, MA, MPH; Elina Reponen, MD, PhD; Thomas G. Rundall, PhD; Aaron A. Tierney, BA; Pierre-Luc Fournier, PhD, MS; Stephen M. Shortell, PhD, MBA, MPH


Managing Through a Pandemic: A Daily Management System for COVID-19 Response and Recovery

Dorothy Y. Hung, Ph.D., M.A., M.P.H. ; Thomas G. Rundall, Ph.D., ; Justin Lee; Negeen Khandel; Stephen M. Shortell, Ph.D.;


Lean Practices for Resource Use, Timeliness, and Coordination of Care in Breast Cancer Navigation

Dorothy Y. Hung, Ph.D., M.A., M.P.H., Paul Kim, MS, Martina Li, MPH, Qiwen Huang, MS, Cynthia Cantril, MPH, RN, OCN®, CBCN®, Natalia Colocci, MD, Ph.D., and Ellis C. Dillon, Ph.D.


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